This role is with one of our exclusive clients and an end-to-end Software and Network Services Provider with a big local client-base.
The successful candidate will be responsible for being the main point of contact for a full team of staff who have questions, queries or issues with software and hardware within the business.

Duties and Responsibilities:
*1st line support
*Logging new tickets and keeping existing tickets up to date
*Acquiring updates from the IT Manager on any outstanding tickets and passing these on to internal staff members
*Providing a quick first response to customers
*Providing basic IT technical support, resolving tickets at the point of logging where possible
*Setting expectations in terms of timescales and required actions
*Providing technical services to set up new PCs and printers.

Knowledge and Experience:

*Experience in a 1st Line Support role
*Excellent communication and customer service skills
*Ability to find and resolves problems
Salary and Benefits:

*Annual salary increases
*Monday - Friday 8.45am - 5.30pm

This 1st Line Support job would suit candidates with prior experience in IT support or IT helpdesks

If you are interested in this opportunity, please click on Apply Now

*Excellent communication and customer service skills
*Ability to find and resolves problems
Salary and Benefits:

*Annual salary increases
*Monday - Friday 8.45am - 5.30pm

This 1st Line Support job would suit candidates with prior experience in IT support or IT helpdesks


Please proceed with your application as soon as possible. ..... full job details .....